- What is your return policy?
Our return policy allows you to return products within 7 days of purchase, provided the product is unused, unworn, and in its original packaging. Some products may not be covered by this policy. Please refer to our Refund and Return Policy for more details. - How do I initiate a return?
To return an item, please contact our Customer Service team at (frostpine@unsealpro.com) Please include your order number and reason for return and we will guide you through the return process. - How long does a refund take?
Once we receive your returned item, we will inspect it and notify you of the refund status. Refunds are typically processed within [10] business days of receiving the item. - Do I need to pay for return shipping?
Yes, return shipping is the customer’s responsibility, unless the return is due to an error on our part (e.g., we sent the wrong item). In this case, we will cover the return shipping costs. - Can I exchange my item?
Yes, if you would like to exchange an item for a different size or color, please return the original item and place a new order for the desired item. We will process a refund for you upon receipt of the returned item. - How do I check the status of my order?
You can check the status of your order by logging into your account on our website or contacting our customer service team at frostpine@unsealpro.com. - What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express, Discover). - Can I modify or cancel my order?
If you need to modify or cancel your order, please contact us as soon as possible at (frostpine@unsealpro.com). We will do our best to accommodate your request. We may not be able to make changes after the order has been processed. - What if my item is damaged or defective?
If the item you received is damaged or defective, please contact us within 48 hours of receiving the item. We will work with you to resolve the issue through a replacement or refund. - How do I contact customer service?
You can contact our customer service team via email at frostpine@unsealpro.com. Our office hours are Monday to Friday, 9am to 5pm.
